Privacy Policy – All Slots Pakistan Online Gaming Platform

1. Who We Are

All Slots is an online gaming platform serving adult players in Pakistan. The platform offers online slots, live casino games, fish games, sports betting on cricket, PSL, T20 internationals, football, and esports, along with a VIP programme and a dedicated mobile app.

For the purposes of this Privacy Policy, All Slots acts as the data controller — meaning we determine the purposes and means of processing your personal data. When we use third-party game providers, payment processors, or technology partners, those parties may act as data processors on our behalf, bound by contractual obligations to handle your data securely and only for the specified purpose.

If you have any questions about this policy or about how your data is handled, please contact our support team. Contact details are provided in Section 12 of this policy.

2. Data We Collect

We collect different categories of personal data depending on how you interact with All Slots. The table below gives a clear summary:

Data We Do Not Collect

All Slots does not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than a selfie used solely for identity verification purposes), or health information. We do not track your location beyond the city or province you provide during registration.

3. How We Use Your Data

We use the personal data we collect for specific, clearly defined purposes:

• Account Management: To create, maintain, and secure your All Slots account, including password resets and login verification.
• Identity Verification: To confirm you are aged 18 or above and that the payment methods linked to your account genuinely belong to you.
• Processing Transactions: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, and other supported payment methods.
• Gameplay & Platform Delivery: To run the games, record outcomes, apply bonuses, calculate VIP points, and deliver a consistent experience across devices including the All Slots mobile app.
• Customer Support: To respond to your queries, resolve disputes, and investigate any technical issues you report.
• Responsible Gaming: To monitor account activity for patterns that may indicate problem gaming behaviour, and to apply the limits or restrictions you have set in your account settings.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and any use of the platform that breaches our Terms and Conditions.
• Platform Improvement: To analyse usage trends and technical performance in order to fix bugs, improve features, and optimise the user experience.
• Marketing Communications: To send you relevant promotions, bonus offers, and news about All Slots — only where you have not opted out. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The main bases we rely on are:

• Contractual Necessity: Processing required to provide the service you signed up for — account management, payments, and gameplay.
• Legal Obligation: Processing required to comply with identity verification, anti-fraud, and financial record-keeping obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform improvement — where these interests do not override your rights.
• Consent: Processing for marketing communications — you can withdraw consent at any time without affecting the service.

5. Sharing Your Data

All Slots does not sell, rent, or trade your personal data. We share it only in the following specific circumstances:

Service Partners

We work with a small number of trusted third-party service providers who assist with platform operations. These include payment processors (such as the networks supporting JazzCash, Easypaisa, Raast, and bank transfers), game providers (such as PG Soft, Pragmatic Play, Jili, and Spadegaming), identity verification services, cloud hosting providers, and customer support tooling. All service partners are bound by data processing agreements that restrict how they may use your data and require them to maintain appropriate security standards.

Legal Requirements

We may disclose your personal data if required to do so by applicable law, court order, or the lawful request of a competent authority. In such cases, we will disclose only the minimum data necessary to comply with the requirement.

Business Transfers

In the event that All Slots undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered players via email before any such transfer takes effect and before your data becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

All Slots uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and analyse how players use the site. Here is a breakdown of the types of cookies we use:

• Essential Cookies: Required for the platform to function — these handle your login session, security tokens, and language preferences. You cannot opt out of essential cookies while using the platform.
• Functional Cookies: Remember your settings such as preferred game categories, display preferences, and whether you have acknowledged certain notices.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions typically last. This data is aggregated and does not identify you individually.
• Marketing Cookies: Used to show you relevant promotions within the platform. We do not use cross-site tracking cookies to follow you around other websites.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to play games or process transactions, but some preference-based features may not work as expected.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards in order to handle any outstanding queries, disputes, or obligations. Specific retention periods vary by data type:

• Account and identity data is retained for the duration of your account and for up to five years after closure to meet record-keeping obligations.
• Transaction records (deposits, withdrawals, PKR amounts) are retained for up to seven years in line with standard financial record-keeping practice.
• Gaming history is retained for up to three years after your last active session.
• Support communications are retained for up to two years from the date of the interaction.
• Marketing consent records are retained for as long as you remain a registered player, to demonstrate the basis on which communications were sent.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Keeping your data secure is a genuine priority for All Slots, not just a policy formality. The security measures we maintain include:

• TLS Encryption in Transit: All data transmitted between your device and the All Slots platform is encrypted using current TLS standards, protecting your login credentials, PKR payment details, and personal information from interception.
• Encryption at Rest: Sensitive data stored on our servers — including identity documents and financial information — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within the All Slots organisation is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
• Two-Factor Authentication: Available for all player accounts and strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access.
• Fraud Monitoring: Automated systems and manual reviews continuously monitor account activity for patterns that may indicate unauthorised access, bonus abuse, or financial fraud.
• Regular Security Reviews: Our platform and infrastructure undergo regular internal security reviews to identify and address potential vulnerabilities before they can be exploited.

While we take all reasonable precautions, no online platform can guarantee absolute security. You play an important role too — use a strong unique password for your All Slots account, enable 2FA, and never share your login credentials with anyone.

9. Your Rights

As a registered player on All Slots, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — details are in Section 12.

• Right of Access: You can request a copy of the personal data we hold about you, including your account information, transaction history, and gaming records.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to Erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must fulfil.
• Right to Restrict Processing: In certain circumstances — for example while a dispute is being resolved — you can ask us to limit how we use your data without deleting it entirely.
• Right to Data Portability: You can request a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out does not affect your access to the platform.
• Right to Withdraw Consent: Where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10. Children's Privacy

All Slots is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. All new accounts require confirmation that the registering user is 18 or over, and identity verification checks are applied to confirm age where there is any doubt.

If we become aware that an account has been created by someone under 18, that account will be immediately closed, any deposits returned where possible, and all associated data deleted. If you believe a minor has created an account on All Slots, please contact our support team immediately.

Parents and guardians can also make use of third-party parental control tools to restrict access to online gaming platforms. Visit our Responsible Gaming page for more information on keeping gaming safe and age-appropriate in your household.

11. Changes to This Privacy Policy

All Slots may update this Privacy Policy from time to time to reflect changes in the platform, applicable obligations, or industry best practices. When material changes are made, we will notify registered players by email or through an in-platform notification at least seven days before the changes take effect.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review the Privacy Policy periodically so you remain informed about how your data is being handled. Your continued use of All Slots after the effective date of any changes constitutes your acceptance of the revised policy.

12. Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the All Slots support team. We are available around the clock via live chat on the platform.

You can also reach us by email — our support address is displayed in the footer of every page on the site. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.

If you are not satisfied with how we have handled a complaint, you have the right to escalate the matter to the relevant data protection authority. We would always prefer the opportunity to resolve your concern directly first, so please do get in touch with us before escalating.

This Privacy Policy was last reviewed and updated in January 2026. All previous versions are superseded by this document.